Patient Account Manager
Front Desk Manager
Areas of Specialty
Karen has over 20 years of experience in the healthcare industry. She specializes in patient care, customer service, billing and insurance, and file management. She oversees the management of all patient accounts and works with the staff to ensure a positive experience for all.
Bachelor of Arts degree from Grand Valley State University
Karen is a Fremont, Michigan native. After graduating from GVSU, she worked for Aetna as a Customer Advocate and Single Point of Contact for 10 years. During that time, she volunteered with the American Cancer Society and developed a deep love of helping people. In 2010, she traveled overseas to Macedonia where she served in the Peace Corps for two years teaching English to high school students and working as a coordinator of an all-girls leadership camp. She moved back to Michigan at the end of 2012 and started working with her sister and brother-in-law at Robinet Physical Therapy the following summer. She recently bought her first house and now resides in Belding, Michigan.